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Gaurav Mathur

Sr. Practice Manager, MBA, CSM, PMP

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PROFILE

An accomplished professional with education in Engineering and Business Management and more than 16 years of experience in IT & enabled Services, skilled in Client Service Delivery, Business Process Improvement, HR outsourcing, Health & Welfare Benefits domain, and driving large scale projects.

 

PMP and CSM certified, with 12+ years of Project Management and 5+ years of Technical Program Management experience, with a demonstrated history of bringing value and operational excellence to Clients and Customers. Strong expertise in implementing and managing US Benefits Administration Systems for a portfolio of Clients with multi-million dollars in revenue. Consulting Clients on new technologies, providing the latest, cost-effective solutions, focusing on revenue generation, and cost minimization. Leading multiple automation streams to bring in efficiency and quality to the Organization and Clients.

 

Expertise in managing various other verticals – SLA, KPI Management, Resource Management, Finance Management, Change Management, Quality Management and Vendor Management and other support functions.

WORK EXPERIENCE

current

WIPRO LIMITED

Senior Practice Manager
Sep 2018 - Present

Client Delivery & Management

  • Accountable for Client Service Delivery for Large Market, Fortune 500 Clients

  • Project Management oversight and internal & external Client governance

  • Consulting Clients on cost-effective solutions to administer benefits delivery, supporting their long term strategic objectives

  • Managed several acquisitions, divestitures, COVID-19 impacts and operating company conversions for portfolio Clients resulting in revenue of over $3M in 2020

  • Leading solution implementation and development with the in-house & co-sourced technology and platforms (Total Benefits Administration, Upoint)

  • Develop and manage the architecture design & plan for large projects and set direction on design and implementation

  • Established routines and targets to facilitate aggressive operational improvements, with demonstrated and measurable success

  • 100% Client Contract renewal rate due to top notch and flawless service delivery

  • Stakeholder communication on financials, delivery and milestones (Wipro, Alight, Clients)

Leadership

  • Strategizing and leading Transformation and Continuous Improvement initiatives with a focus on efficiency and quality. Implemented Agile strategies for effective resource utilization and faster turnarounds

  • Focused on increasing revenue and reducing cost through optimization. P&L management and accountability

  • Stakeholder & Executive reporting on business delivery, operational health and performance

  • Change Management with-in and across Business units

  • Coaching & Mentoring aspiring leaders with a long term roadmap

  • Understanding global trends, continuously monitor competitor and industry developments

  • People Management responsibility, leading a portfolio of 50+ professionals

Automation & Innovation

  • Brainchild of Organization-wide project for automating existing manual processes, leading the execution for 125 Clients

  • Product Manager and key stakeholder in overall solution design & implementation

  • Leveraging Wipro’s cognitive automation platform, HOLMES

  • Collaborating with development teams, providing Business requirements and insights

  • Owns Wipro and Alight Leadership and Stakeholder communication on milestones, risks, issues, challenges and priorities

past

ALIGHT SOLUTIONS

Senior Benefits Manager
Jun 2017 -  Aug 2018

  • Led service delivery for multi-service Clients with technology and operations performance teams having a focus on project delivery, continuous improvement and Client experience

  • Coordinated with support teams, shared services and third-party vendors

  • Led innovation and process improvement projects with significant efficiency gain, cost minimization and increased revenue

  • Consulting Clients on new technologies, providing the latest, cost-effective solutions and focusing on revenue generation

  • Partnered with domain & solution leaders to influence strategy & achieve results

  • Drove improvement of the team and managers’ performance through coaching, motivation and driving SMART goals

  • Led Client Delivery Group of 30 professionals

AON HEWITT

Lead System Analyst Advanced
Jun 2012 -  May 2017

  • Led and managed the development of Client’s benefits administration system

  • Coordinated work with supporting teams, shared services and third-party vendors

  • Cost Reduction, Customer Effort Reduction, Employee Engagement

  • Accessed risk, developed and communicated  risk mitigation strategies

  • Executed complex multi-service project plans, risk management tools, & change order process on proprietary TBA system

  • Reviewed Client requirements; performed impact analysis, and approved standard operating procedures

  • Executed scope/pricing analysis and prioritized change order requests 

  • Control Account Manager (CAM - Production Defects) - Owned the maintenance, reduction and reporting for Production Defects for multiple Clients and Services

  • Reward & Recognition, Appraisals, Promotions, Leave/Absence Management

  • Training SPOC (Business Group) - Partnered with Learning and Development team to get effective training imparted to the colleagues in the Business Unit

  • Management / Leadership Training - Imparted info shares/training sessions on Project Management and Leadership and other soft skills, to existing managers

ACS, A XEROX COMPANY (CONDUENT INC.)

Lead System Analyst
Dec 2008 -  Jun 2012

  • Systems Analysis, Creating and analyzing Technical Specifications & Issue debugging and resolution

  • ​Project Management and monitoring project SLAs. Sharing vital information with stakeholders

  • Developed and managed a balanced scorecard system to measures operational effectiveness on three key verticals, Financials, People and Work Delivery using MS Excel & VB 

HEWITT ASSOCIATES

Functional System Analyst
Dec 2008 -  Jun 2012

  • Complex Analysis of system functionality, system implementation, and debugging, process review & meetings, training and info-shares

CERTIFICATIONS

EDUCATION

CERTIFIED SCRUM MASTER (CSM)

Scrum Alliance (Member ID: 1023080)

Dec 2019

PROJECT MANAGEMENT PROFESSIONAL (PMP)

PMI (PMP® #1610535)

May 2013

SITUATION LEADERSHIP (SL II)

The Ken Blanchard Companies

OCT 2014

POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT (PGDBM)

NMIMS Global Access - School for Continuing Education

General Management

2017 - 2019

BACHELOR OF ENGINEERING (BE)

University Of Rajasthan

Electronics & Communication Engineering

2001 - 2005

REWARD & RECOGNITION

Annual Award, 2020
WIPRO LIMITED

Annual Platinum Award, 2019
WIPRO LIMITED

Annual Platinum Award, 2018
WIPRO LIMITED / ALIGHT SOLUTIONS

Annual Platinum Award, 2017
ALIGHT SOLUTIONS

Annual Platinum Award, 2013
AON HEWITT

Gold Award for Exemplary Performance
AON HEWITT

Business Group Recognition
AON HEWITT

Benefits Mastermind
AON HEWITT

Gold Award for Unmatched Teams
AON HEWITT

Gold Award for Client Value
AON HEWITT

Eagle Award for Successful
Client Implementation

ACS, A XEROX COMPANY (CONDUENT INC.)

Second Prize
National Level Paper Presentation
(Radio Frequency Identification RFID)

UNIVERSITY OF RAJASTHAN​

SKILLS