Gaurav Mathur
Assistant Vice President
MBA, CSM, PMP
PROFILE
An accomplished professional with education in Engineering and Business Management and more than 16 years of experience in IT & enabled Services, skilled in Client Service Delivery, Business Process Improvement, HR outsourcing, Health & Welfare Benefits domain, and driving large scale projects.
PMP and CSM certified, with 12+ years of Project Management and 5+ years of Technical Program Management experience, with a demonstrated history of bringing value and operational excellence to Clients and Customers. Strong expertise in implementing and managing US Benefits Administration Systems for a portfolio of Clients with multi-million dollars in revenue. Consulting Clients on new technologies, providing the latest, cost-effective solutions, focusing on revenue generation, and cost minimization. Leading multiple automation streams to bring in efficiency and quality to the Organization and Clients.
Expertise in managing various other verticals – SLA, KPI Management, Resource Management, Finance Management, Change Management, Quality Management and Vendor Management and other support functions.
WORK EXPERIENCE
current
WIPRO LIMITED
Senior Practice Manager
Sep 2018 - Present
Client Delivery & Management
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Accountable for Client Service Delivery for Large Market, Fortune 500 Clients
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Project Management oversight and internal & external Client governance
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Consulting Clients on cost-effective solutions to administer benefits delivery, supporting their long term strategic objectives
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Managed several acquisitions, divestitures, COVID-19 impacts and operating company conversions for portfolio Clients resulting in revenue of over $3M in 2020
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Leading solution implementation and development with the in-house & co-sourced technology and platforms (Total Benefits Administration, Upoint)
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Develop and manage the architecture design & plan for large projects and set direction on design and implementation
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Established routines and targets to facilitate aggressive operational improvements, with demonstrated and measurable success
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100% Client Contract renewal rate due to top notch and flawless service delivery
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Stakeholder communication on financials, delivery and milestones (Wipro, Alight, Clients)
Leadership
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Strategizing and leading Transformation and Continuous Improvement initiatives with a focus on efficiency and quality. Implemented Agile strategies for effective resource utilization and faster turnarounds
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Focused on increasing revenue and reducing cost through optimization. P&L management and accountability
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Stakeholder & Executive reporting on business delivery, operational health and performance
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Change Management with-in and across Business units
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Coaching & Mentoring aspiring leaders with a long term roadmap
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Understanding global trends, continuously monitor competitor and industry developments
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People Management responsibility, leading a portfolio of 50+ professionals
Automation & Innovation
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Brainchild of Organization-wide project for automating existing manual processes, leading the execution for 125 Clients
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Product Manager and key stakeholder in overall solution design & implementation
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Leveraging Wipro’s cognitive automation platform, HOLMES
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Collaborating with development teams, providing Business requirements and insights
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Owns Wipro and Alight Leadership and Stakeholder communication on milestones, risks, issues, challenges and priorities
past
ALIGHT SOLUTIONS
Senior Benefits Manager
Jun 2017 - Aug 2018
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Led service delivery for multi-service Clients with technology and operations performance teams having a focus on project delivery, continuous improvement and Client experience
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Coordinated with support teams, shared services and third-party vendors
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Led innovation and process improvement projects with significant efficiency gain, cost minimization and increased revenue
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Consulting Clients on new technologies, providing the latest, cost-effective solutions and focusing on revenue generation
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Partnered with domain & solution leaders to influence strategy & achieve results
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Drove improvement of the team and managers’ performance through coaching, motivation and driving SMART goals
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Led Client Delivery Group of 30 professionals
AON HEWITT
Lead System Analyst Advanced
Jun 2012 - May 2017
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Led and managed the development of Client’s benefits administration system
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Coordinated work with supporting teams, shared services and third-party vendors
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Cost Reduction, Customer Effort Reduction, Employee Engagement
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Accessed risk, developed and communicated risk mitigation strategies
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Executed complex multi-service project plans, risk management tools, & change order process on proprietary TBA system
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Reviewed Client requirements; performed impact analysis, and approved standard operating procedures
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Executed scope/pricing analysis and prioritized change order requests
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Control Account Manager (CAM - Production Defects) - Owned the maintenance, reduction and reporting for Production Defects for multiple Clients and Services
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Reward & Recognition, Appraisals, Promotions, Leave/Absence Management
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Training SPOC (Business Group) - Partnered with Learning and Development team to get effective training imparted to the colleagues in the Business Unit
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Management / Leadership Training - Imparted info shares/training sessions on Project Management and Leadership and other soft skills, to existing managers
ACS, A XEROX COMPANY (CONDUENT INC.)
Lead System Analyst
Dec 2008 - Jun 2012
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Systems Analysis, Creating and analyzing Technical Specifications & Issue debugging and resolution
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Project Management and monitoring project SLAs. Sharing vital information with stakeholders
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Developed and managed a balanced scorecard system to measures operational effectiveness on three key verticals, Financials, People and Work Delivery using MS Excel & VB
HEWITT ASSOCIATES
Functional System Analyst
Dec 2008 - Jun 2012
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Complex Analysis of system functionality, system implementation, and debugging, process review & meetings, training and info-shares
CERTIFICATIONS
EDUCATION
CERTIFIED SCRUM MASTER (CSM)
Scrum Alliance (Member ID: 1023080)
Dec 2019
PROJECT MANAGEMENT PROFESSIONAL (PMP)
PMI (PMP® #1610535)
May 2013
SITUATION LEADERSHIP (SL II)
The Ken Blanchard Companies
OCT 2014
POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT (PGDBM)
NMIMS Global Access - School for Continuing Education
General Management
2017 - 2019
BACHELOR OF ENGINEERING (BE)
University Of Rajasthan
Electronics & Communication Engineering
2001 - 2005