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Digital Desk

My Profile

A highly accomplished professional with a strong educational background in Business Management and Engineering, bringing over 17 years of invaluable experience in leadership positions across Global Operations, Client Service Delivery, Business Process Improvement, HR outsourcing, Health & Welfare Benefits domain, Organization strategy, and Commercial operations.

 

I hold certifications in TOGAF 9, CSM, and PMP, underscoring my expertise in Program and Project Management. Throughout my career, I have consistently demonstrated a track record of delivering exceptional value and operational excellence to clients, resulting in a remarkable 100% client retention and contract renewal rate.

As a client, process, and people-focused leader, I possess a deep understanding of handling large-scale complex projects with multimillion-dollar revenue streams. I have successfully consulted clients on cutting-edge technologies, providing cost-effective solutions that not only meet their needs but also generate additional project revenue. With a commitment to delivering excellence, I am ready to leverage my extensive experience, strategic thinking, and strong leadership abilities to drive success in your organization.

Work Experience

Dec 2021 – Present

Genpact India Private Limited
Assistant Vice President • Gurgaon

  • Leading strategic projects, enabling Sales & Operations to drive value & outcome led business by driving scalability of Next-Gen Commercial Models.

  • Spearheading the development and implementation of commercial strategies for global accounts within the Insurance sector.

  • Providing expert advisory support on new deals, actively shaping output and outcome-based commercial models.

  • Collaborated with consultancy firm BCG to design and refine strategic initiatives, leveraging their outside-in perspective on commercial excellence.

  • Creating impactful client-facing collaterals, including enablement materials, RFP responses, and compelling case studies to showcase the value proposition.

  • Devised and executed a comprehensive corporate communications strategy to effectively communicate the commercial model planning, resulting in the most successful communication campaign of 2022.

  • Overhauling training content to align with market-oriented strategies for commercial operations.

Sep 2018 – Dec 2021

Wipro Limited
Sr. Practice Manager • Gurgaon

  Client Delivery & Management

  • Successfully led global operations, effectively utilizing in-house and co-sourced technology and platforms

  • Developed and managed architecture designs for various projects

  • Demonstrated expertise in delivering large-scale complex projects, including annual/open enrolments, acquisitions, divestitures, and conversions.

  • Consulted clients on innovation and new technologies and supported their long-term strategic objectives.

  • Proactively established routines and frameworks to drive operational improvements, consistently meeting client and organizational SLAs.

  • Effectively communicated with stakeholders on financials, delivery progress, and key milestones

  • Achieved an exceptional 100% non-competitive client contract renewal rate.

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  Leadership

  • Developed and executed strategic plans for transformation and continuous improvement initiatives.

  • Successfully implemented agile methodologies to streamline processes and enabling faster project turnaround times.

  • Maintained a strong focus on cost reduction.

  • Played a pivotal role in coaching and mentoring aspiring leaders, providing guidance and support in their professional development journeys.

  • Maintained a keen awareness of global trends, closely monitoring competitor and industry developments to identify potential opportunities and risks.

  • Led and managed a diverse team of over 60 professionals, including front-line managers.

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  Automation & Innovation

  • Successfully led a project to streamline and automate manual operational processes, affecting over 100 clients.

  • Played a crucial role as a key stakeholder in overall solution design and implementation.

  • Leveraged Wipro’s cognitive automation platform, HOLMES.

  • Took full ownership of leadership and stakeholder communication between Wipro and Alight, addressing milestones, risks, issues, challenges, and priorities.

  • Demonstrated exceptional leadership skills in achieving significant y-o-y cost savings of $3 million through the project.

Jun 2017 – Aug 2018

Alight Solutions
Sr. Benefits Manager • Gurgaon

  • Led service delivery for multi-service clients, having a focus on project delivery, continuous improvement, and client experience

  • Orchestrated seamless coordination among support teams, shared services, and third-party vendors to ensure smooth operations

  • Successfully executed process innovation and improvement projects, resulting in efficiency gains and cost minimization

  • Consulted clients on new technologies, providing the latest, cost-effective solutions

  • Collaborated closely with domain and solution leaders to influence strategic decisions and deliver tangible outcomes

  • Drove improvement of the team and managers’ performance through coaching, motivation and driving SMART goals

Jun 2012 – May 2017

Aon Hewitt
Lead Systems Analyst • Gurgaon

  • Successfully executed clients’ implementation on benefits administration system

  • Coordinated work with support teams, shared services and third-party vendors

  • Accessed risk, developed and communicated risk mitigation strategies

  • Executed scope/pricing analysis and prioritized change order requests

  • Owned the maintenance, reduction and reporting of production defects

  • Reward & recognition, appraisals, promotions, leave/absence management

  • Partnered with the learning and development team to impart technical, process oriented, project management and leadership training to delivery teams. Trained more than 500 colleagues

Dec 2008 – Jun 2012

ACS, a Xerox Company (now Conduent Inc.)
Lead Systems Analyst • Noida

  • Systems analysis, creating and analysing technical specifications.

  • Project managed operations and monitored project SLAs

  • Developed a scorecard system to measure operational effectiveness on three key verticals, financials, people and work delivery, using MS Excel & VB

Dec 2008 – Jun 2012

Hewitt Associates
Functional Systems Analyst • Gurgaon

  • Complex analysis of system functionality, system implementation, and debugging, process review & meetings, training and info-shares

Certifications

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TOGAF 9 Certified
The Open Group (Certification #164699)

Oct 2022

Certified Scrum Master (CSM)

Scrum Alliance (Member ID: 1023080)

Dec 2019

Project Management Professional (PMP)

PMI (PMP® #1610535)

May 2013

Situational Leadership (SL II)

The Ken Blanchard Companies

Oct 2014

Education

Post Graduate Certificate in Technology Leadership and Innovation

Massachusetts Institute of Technology (MIT xPRO)

April 2023 – Dec 2023 (in progress)

Post Graduate Diploma in Business Management (PGDBM)

Narsee Monjee Institute of Management Studies (NMIMS) Global Access - School for Continuing Education, Mumbai

2017 – 2019

Bachelor Of Engineering | Electronics & Communication Engineering

University of Rajasthan

2001 – 2005

Key Skills

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